Cassia in the News

2024 Pinnacle Customer Experience Award seal

2024 Pinnacle Customer Experience Award

Hastings Senior Health & Living is proud to announce that we have received the 2024 Pinnacle Customer Service award! This is an honor to receive this award as we were scored in the top 15% of senior care in the nation.

Congratulations to all of our staff at Hastings Senior Health & Living for your outstanding work!

We were recognized Best In Class for the following categories:

Senior Housing:

  • Overall Satisfaction
  • Personal Care
  • Dining Services
  • Cleanliness
  • Dignity and Respect
  • Communication
  • Activities
  • Move-in Process
  • Individual Needs
  • Safety and Security
  • Recommend to Others
  • Overall Customer Experience

About Pinnacle Quality Insight:

Throughout 2023, Hastings Senior Health & Living residents and their families participated in monthly telephone interviews where they answered open-ended questions and rated Hastings Senior Health & Living in multiple categories.

About Us:

Hastings Senior Health & Living is a Cassia community, with a mission to foster fullness of life for older adults in the spirit of Christ’s love. Cassia provides independent and assisted living communities, memory care, skilled nursing care centers, short-term rehabilitation centers, adult day programs and a variety of community-based services for older adults across five states.